### 1. **General Terms & Conditions**

All services provided by M&M Maintenance and Repairs LLC.,(hereinafter referred to as “M&M-M&R” or "M&M Maintenance and Repairs", or "M&M Maintenance and Repairs LLC" or "We") are governed by these terms and conditions. By accessing our website, or utilizing our services, or making 3 consecutive payments within a calendar year; you agree to comply with all outlined policies, whether you are under a formal contract or working with us on a per-project basis.

***By engaging with M&M Maintenance and Repairs LLC (referred to as 'M&M-M&R'), whether through verbal agreement, written contract, utilizing our services, or making any form of payment, clients agree to comply with all outlined policies, terms, and conditions. These apply whether you are under a formal contract or working with us on a non-contract, per-project basis. 

***The policies outlined herein are binding upon the commencement of any services provided by M&M-M&R, regardless of access to our website.***

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### 2. **Service Contracts vs. No-Contract Engagement**

- **Year 1 & 2:** If services are provided without a contract for the first two years, clients are eligible for discounted services and flexible payment terms. However, to avoid liability, clients are strongly encouraged to sign a formal contract after this period.

- **After Year 3:** For clients who have engaged in services for three or more years without a contract, the following policy applies:

   - If the client terminates services without a signed contract, they will be responsible for compensatory fees of up to two months of service per year of engagement.

   - Clients must give 60 days' notice before terminating services, or a termination fee will be imposed. 

- **Contracted Agreements**: Contracted clients enjoy specific protection guidelines and guaranteed service provisions as outlined in their contract. However, they are still subject to termination fees of two months without proper notice (60 days). All contracts require a deposit equivalent to two months' worth of services, plus the first month's payment upfront. This amounts to a total payment of three months' service fees upon signing the contract.

 

- **No-Contract Engagements**: Clients without a formal contract are subject to flexible terms but carry more risk. These engagements can be terminated without prior notice from M&M-M&R. Clients are strongly encouraged to sign a contract after the first year of service to avoid potential liability.

 

### 3. **Payment Terms & Late Fees**

- All payments are due within 30 days of the issued invoice unless otherwise stated.

- Late fees of 5% of the outstanding amount will be charged for invoices unpaid beyond 30 days.

- Clients with repeated late payments may be subject to an additional penalty of 10% on all overdue amounts and are required to provide ACH or alternate auto-payment methods.

- For clients without a contract, the disconnection of services due to non-payment is immediate after 45 days. Reinstating services will incur a $300 reconnection fee.

- **Bounce Check & Missed Payments Policy:** For clients without a contract, all bounced checks incur a $50 fee and any late payment over 15 days must be accompanied by a 10% surcharge on the next invoice.

- **Late Payments & Non-ACH Fees**: Payments made outside of an ACH agreement are subject to a **$200 Non-ACH Payment Fee**. If the payment is late, an additional **$150 late fee** or **5% of the overdue amount (whichever is greater)** will be applied. In cases where the client falls into a repeated late-payment sector, a **10% late fee** will be imposed, along with a **$250 administration fee** to cover the involvement of M&M-M&R's management in processing the delayed payment.

 

### 4. **Compensatory Programs**

- **ACH Program**: Clients utilizing ACH payments are entitled to compensatory benefits, including a 2% reduction in monthly service costs.

- **For Contracted Clients**: Special compensatory programs will be offered based on the duration of the contract and the size of the engagement.

 

### 5. **Employee Safety & Liability**

- **Non-Contracted Clients**: All clients without a formal contract are fully liable for any accidents or injuries that occur on-site.

- **Contracted Clients**: For contracts covering 3 or more employees, (M&M-M&R) will provide business insurance. Clients with fewer than 3 employees are responsible for providing their own insurance.

- **Employee Rights**: Under no circumstance can clients engage our employees for additional tasks outside the scope of services without prior authorization from M&M Maintenance and Repairs LLC.

 

### 6. **Non-Compete & Non-Solicitation**

- Clients are prohibited from hiring or offering employment to any employee of [M&M Maintenance and Repairs LLC.] for a period of two years from the conclusion of services.

- Any attempt to engage employees directly or indirectly will result in a $10,000 penalty, enforceable by law.

 

### 7. **Special Events & Projects**

- M&M-M&R provides janitorial services for events, large cleanups, and short-term projects. All special engagements must be booked 30 days in advance.

- Cancellations of less than 14 days will incur a fee of 50% of the estimated cost.

 

### 8. **Secrecy, Privacy & Confidentiality**

- All parties agree to uphold the highest standards of confidentiality. Any breach of client data, project information, or internal operations will result in legal action.

- **Clients with Contracts**: Are bound to stricter data privacy agreements in line with their contract.

- **Clients without Contracts**: Must comply with basic privacy protections as outlined in our standard operating procedures.

 

### 9. **Termination & Repercussions**

- In the event of contract termination, clients are responsible for any outstanding balances, including a 2x multiplier on any agreed-upon termination fees.

- Should a client attempt to terminate services with outstanding damages or liabilities, they will be required to pay twice the number of years of service as a penalty.

**Termination Policy**

- **9.1**: **Respectful Termination Without Fees**: If you provide 60 days' advance notice prior to the renewal of a contract that has been active for two years or more, and if termination is mutually agreed upon, no fees will be incurred. Any materials or equipment purchased and held on-site for the service of the property must be paid in full from the deposit upon termination. Under good faith and depending on the length of the service (multi-year contracts), certain materials may be left behind at no additional charge, along with good intent transfer of information to help you on your future endeavors. 

-**9.2**: ** Termination & Repercussions (Non-Contracted Clients)**

 - Non-contracted clients are required to provide a 60-day notice for termination of services. Failure to provide this notice will result in a termination fee equivalent to two months’ worth of service, in addition to any outstanding balances.

-**9.3**: **Long-Term Service Termination (Over 3 Years)**:

- Non-contracted clients who have been serviced for three or more years will incur a termination fee equivalent to two months’ payment for each year of service. For example, after five years of service, the termination fee would be 10 months’ worth of service payments. This applies irrespective of whether a 60-day notice is provided.

-**9.4**: ** Early Termination Without Notice**:

- Should a non-contracted client fail to provide the required 60-day notice, an additional penalty of two months’ worth of service payments will be added to the termination fee, on top of the 2x multiplier for each year of service. [For example, if a client terminates after five years without providing the 60-day notice, they will incur a fee equivalent to 10 months of service payments, plus an additional two months, totaling 12 months’ worth of service fees.].

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### 10. **Intellectual Property & Branding**

- No client, affiliate, or third party is allowed to copy, redistribute, or misrepresent M&M-M&R’s logo, company name, or website name. Doing so will result in immediate legal action and compensatory claims. This includes the prohibition of use without explicit written consent from M&M-M&R’s legal team.

 

### 11. **Mediation Clause**

- In the event of disputes arising from payments, fees, or service quality, M&M-M&R and the client must first attempt resolution through **Mediation** before legal action is taken. If Mediation fails, M&M-M&R reserves the right to pursue legal action, and all costs of the Mediation process shall be borne by the client. 

 

(Every party involved is adhered to act in good faith resolutions as in to avoid mediation, with the intent of keeping a positive relationship)

 

### 12. **Standard Operating Procedures**

- **Daily Duties**: M&M-M&R reserves the right to adjust service standards based on building needs and client requests. If operational procedures are not adhered to by the client, M&M-M&R will maintain its payment expectations, with continued services contingent on cooperation.

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### 13. **Binding Agreements with Property Management & HOAs**

​ - By engaging in any form of service agreement with M&M-M&R, whether formal or informal, property management companies and HOAs are bound by these terms and conditions.

 - Property Management Responsibilities: Property management companies or HOAs hiring M&M-M&R for services must comply with all outlined policies, including, but not limited to, the Non-Compete & Non-Solicitation clauses and Termination Policies. Failure to adhere to these terms will result in legal and financial repercussions as outlined in this agreement.

 - Service Agreements with Employees: Property management companies or HOAs are expressly prohibited from engaging with any employees or contractors of M&M-M&R outside the scope of the agreed-upon services, or for additional tasks, without formal consent from M&M-M&R.

    •    Liability for Damages & Outstanding Payments: Any attempt by property management companies or HOAs to bypass these policies will result in penalties, including immediate termination of services, financial liability for damages, and the requirement to pay all outstanding service fees within 14 days of notice.

    •    Termination by Property Management/HOA: In the event that a property management company or HOA terminates services without providing proper notice (60 days for non-contracted clients), they will incur the Termination & Repercussions fees, as stated in Section 9. This includes the 2x multiplier for years of service as well as any early termination fees.

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### 14. **Inactive Entities & Bankruptcy Protections**

    •    Inactive Entities: In the event that a client, property management company, Co-Op, or HOA becomes inactive, dissolved, or otherwise non-operational, M&M-M&R reserves the right to terminate services immediately and pursue any outstanding balances from individuals who personally guaranteed the services or other responsible parties.

    •    Bankruptcy Clause: If a client or associated entity files for bankruptcy or enters any form of insolvency proceedings, M&M-M&R will immediately halt services and submit a claim for any unpaid services. Any funds held in escrow or as a security deposit will be used to offset outstanding balances. In cases where services continue during bankruptcy, the client must provide proof of the trustee’s approval for any payments made.

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###15. **Short-Term Clients & Trial-Based Services**

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    •    Trial Engagements: For clients who wish to try M&M Maintenance and Repairs LLC services on a short-term or trial basis (e.g., monthly cleanings, Airbnb turnovers, or seasonal properties), we offer flexible, no-obligation agreements. These services are not bound by the multi-year contract terms but are still subject to basic service standards and payment terms.

    •    Monthly or One-Time Services: We offer customized solutions for one-time cleanings, short-term rentals, or temporary maintenance needs. These services do not require long-term commitments, but clients must adhere to standard service and payment terms during the engagement.

    •    Airbnb/Short-Term Rental Cleaning: We specialize in providing cleaning services for Airbnb and other short-term rental properties. Cleaning schedules can be set up on a weekly, bi-weekly, or as-needed basis.

    •    No Long-Term Commitment: Unlike our long-term contracts, these short-term engagements allow clients to try out our services without any long-term obligation. However, we encourage repeat clients to consider signing a formal service agreement after three months of service to lock in special rates and terms.

    •    Flexible Payment Terms: Payment for short-term services is due within 14 days of the issued invoice. For one-time services, payment is due in full prior to the completion of services.

    •    Cancellation Policy: Clients can cancel short-term services with at least 48 hours’ notice to avoid a cancellation fee. Cancellations made with less than 48 hours’ notice will incur a 20% fee based on the estimated cost of the service.

    •    Satisfaction Guarantee: We strive to ensure 100% satisfaction for all clients, including short-term and trial-based engagements. If there is any issue with the service provided, we will work with you to address it promptly.

    •    Simplified Terms for Short-Term Clients: We understand that not all clients need comprehensive, long-term service contracts. For short-term clients, we offer simplified terms that are easy to understand and tailored for flexibility. These include:

    •    No long-term commitment.

    •    Flexible scheduling and payment options.

    •    Service satisfaction guaranteed. 

  -Note: While short-term clients benefit from flexible terms, they are still subject to the basic policies regarding payment, liability, and confidentiality.

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### 16. Designee Clause

 

All designees and representatives of [M&M Maintenance and Repairs LLC] must be officially recognized and authorized in writing by the owner of M&M Maintenance and Repairs LLC. No informal delegation, verbal assignment, or unauthorized representation will be considered valid or enforceable. Any actions taken by unauthorized designees will result in immediate termination of the service agreement, and the responsible party will be liable for any resulting damages or disruptions in service.

 

### 17. Assignment Clause

 

No party may assign or transfer any service agreements, obligations, or responsibilities related to [M&M Maintenance and Repairs LLC] without the express written consent of the owner of M&M Maintenance and Repairs LLC. This includes but is not limited to: reassigning maintenance responsibilities to a third-party vendor, engaging additional maintenance staff without authorization, or transferring responsibilities to any external company or management entity. Violation of this clause will result in an immediate penalty of $10,000 and the right to pursue legal action for damages.

 

### 18. No Override Clause

 

All policies, procedures, and decisions set forth by [M&M Maintenance and Repairs LLC] are binding and cannot be overridden, modified, or nullified by any third-party entity, including but not limited to: property management companies, HOAs, or individual board members. Any attempt to override or alter policies without the owner’s approval will result in an immediate $20,000 penalty, and the responsible party will be held liable for any disruptions or damages caused.

 

### 19. Exclusivity Clause

 

During the duration of any service agreement, formal or informal, between [M&M Maintenance and Repairs LLC] and any property management company, HOA, or building owner, no other janitorial, cleaning, or sanitary maintenance services may be hired or contracted to provide similar or overlapping services. This exclusivity clause ensures that all janitorial, cleaning, and maintenance services fall under the purview of [M&M Maintenance and Repairs LLC]. Violation of this clause will result in an immediate $15,000 penalty and termination of services, with a 60-day termination fee imposed on the responsible party.

 

### 20. Employee Non-Solicitation Clause

 

Clients, including but not limited to property management companies, HOAs, and board members, are prohibited from directly or indirectly soliciting, hiring, or offering employment to any employee or contractor currently or previously employed by [M&M Maintenance and Repairs LLC] for a period of two years following the conclusion of the service agreement. Any violation of this clause will result in a $10,000 penalty per occurrence, enforceable by law.

 

### 21. Confidentiality & Data Protection Clause

 

All parties, including property management companies, HOAs, and any third-party representatives, are bound to uphold the highest standards of confidentiality regarding any business practices, employee details, and proprietary methods of [M&M Maintenance and Repairs LLC]. Unauthorized sharing or dissemination of information, misuse of data, or attempts to undermine the business through data manipulation will result in immediate legal action and a $25,000 penalty per infraction.

 

### 22. Price Adjustment & Service Continuation Clause

 

Prices and service rates are subject to adjustment based on economic conditions, labor changes, or unforeseen circumstances that impact service delivery. [M&M Maintenance and Repairs LLC] reserves the right to implement price increases or decreases following a 30-day notice to the client. If an employee injury occurs that affects service continuity, the client will be liable for any additional costs incurred due to replacement labor or extended service hours required to maintain the level of service.

 

### 23. Termination Fee & Repercussion Clause (Expanded)

 

Non-contracted clients who terminate services without 60 days’ notice are subject to a termination fee equivalent to two months’ worth of service for each year of engagement, with a minimum penalty of four months’ service fees. Contracted clients are subject to a termination fee equivalent to the remaining contract term or a 4-month penalty, whichever is greater. These fees are enforceable even if the termination occurs due to changes in management or board decisions. No service can be terminated or suspended without a 60-day transition period, during which all outstanding payments must be settled.

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      ***Our Commitment to You:

Whether you’re looking for a one-time service or a long-term partnership, M&M Maintenance and Repairs LLC is here to provide reliable, professional services tailored to your needs. We believe in creating positive, lasting relationships with all our clients. If you have any questions about our policies or services, we’re always here to help you make the best decision for your property.

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